Our online returns policy lasts 30 days from purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item/s must be unopened and/or unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
DISCREPANCIES
1) Discrepancies must be reported to the George Romney LTD customer service team within one working day
2) Out of stocks procedure - Should an item become unavailable when we are processing your order we will only charge for what we send.
3) Stock Dates - We aim to supply the very best dates on all our products. If you have a specific requirement, please contact our customer service team on 01539 720155
DAMAGES
1) We securely seal all packages. If you receive any packages that aren’t sealed, please contact our customer service team immediately.
2) Damaged contents must be signed for as 'Damaged' and notify our customer service team immediately.
3) Photographic evidence must be supplied for any damages at the time of notification. Please email sales@kendal.mintcake.co.uk
DAMAGED PACKAGES
Broken, tampered or damaged packages must be notified to the carrier on delivery. Sign as "damaged" etc. and notify our customer service team immediately.
DAMAGED ITEMS
Must be notified to our customer service team within 24 hours from receipt of goods. Photographic evidence will usually be required.
MISSING CONTENTS
Must be notified to our customer service team within 24 hours from receipt of goods. Late claims will be treated as invalid. All items are securely packed to prevent tampering.
NON-DAMAGED ITEMS
As long as the product is not defective we can accept returns within 30 days from receipt of goods for items that are in an unopened condition, are still in their original packaging (as sold), well within their shelf-life. You will need to pay the associated delivery costs for the original order and the return of the unwanted products.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your card issuer, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kendal.mintcake.co.uk
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to sales@kendal.mintcake.co.uk and follow instructions provided by our customer support team.
If eligible to exchange product/s, the time it may take for your exchanged product to reach you, may vary. Dependent on delivery location.
RETURNING ITEMS
Please do not return any items back to us without contacting our customer support team on:
Email: sales@kendal.mintcake.co.uk
Phone: 01539 720155 Mon-Thurs 08:00am - 5:00pm & Friday 06:00am – 02:00pm
CANCELLATIONS
Cancellations must be made prior to the picking of your order. If the order has been picked and you wish to still cancel, this will be subject to a re-stocking fee of up to 5% of the value of your order (minimum fee of £20 ex VAT). This will be deducted from the value of your refund.
To cancel an order please contact our customer support team on:
Email: sales@kendal.mintcake.co.uk
Phone: 01539 720155 Mon-Thurs 08:00am - 5:00pm & Friday 06:00am – 02:00pm